1.1. About cookies

Websites use smart and useful techniques to increase user-friendliness and to make the site as interesting as possible for each visitor. One of the best-known techniques is the application of cookies. Cookies can be applied by website owners or by third parties, such as advertisers who communicate through the website you visit.

Cookies are small text files stored on users' computers by websites. The information contained in cookies can also be used to track your browsing behaviour on other websites that use the same cookie.

Cookies are classified by duration and based on who sets them.

We think it is important to inform you about the cookies our website uses and for what purpose they are used. Their purpose is threefold: we want to guarantee your privacy, the user-friendliness and the funding of our website in the best possible way. In the following explanation, you will find more information about the cookies used on and by our website and for what purposes.


Renault Trucks uses cookies to gather visitor statistics and store information about your preferences when browsing the websites. The purpose of cookies is to enhance the use of the site for you, the visitor.


Different types of cookies are used for different purposes.Below is a list of the most commonly used types of cookies and what they are used for.

3.1. Session cookies

A session cookie is stored temporarily in your computer memory while you are browsing a website, for instance to keep track of which language you have chosen. Session cookies are not stored permanently on your computer, but always disappear when you close the web browser.

3.2. Persistent or tracking cookies

A persistent cookie stores a file on your computer for a long period of time. This type of cookie has an expiry date. With persistent cookies, websites save your data and settings in case you visit them again later. This gives you faster and easier access because, for example, you do not have to log in again.

Once the expiry date has passed, the cookie is automatically deleted when you revisit the relevant website.

3.3. Proprietary cookies

These are set by the website itself (the same domain as in the browser's address bar), and can only be read by that site. These cookies are usually used to store information such as your preferences, which are used when you revisit the site.

3.4. Third-party cookies

These are set by domains other than the domain in the address bar of the browser and by an organisation other than the owner of the website.

Cookies used, for example, to collect information for advertising, customised content and web statistics may be 'third-party cookies'.

Because third-party cookies allow more extensive research into users' browsing behaviour, they are considered more sensitive from an integrity perspective. Most web browsers allow you to adjust your settings to not allow third-party cookies.

3.5. Flash cookies

Flash cookies (Local Shared Objects) are pieces of data that websites using Adobe Flash can store on your computer.

Flash cookies are a new way of tracking your behaviour and store much more information about you than with normal cookies. A major disadvantage of flash cookies is that you cannot find them in your browser. They are not displayed when you view the list of cookies currently stored in your web browser. Normal HTTP cookies cannot store more than 4 Kb of data, while flash cookies can store up to 100 Kb.

Flash cookies are similar to cookies in technical implementation. Almost all web browsers have a Flash player applied for displaying Flash presentations. A well-known example of Flash presentations is the video player on the video site YouTube. (Flash cookies do not only relate to YouTube, but apply to all websites that use flash cookies).

Flash cookies have no time limit. They remain present until they are deleted.

3.5.1 What we use flash cookies for

Renault Trucks uses flash cookies to collect data and set audio preferences.

3.5.2 Disabling flash cookies

It is not possible to block or manage flash cookies via the browser. They are stored in a different location: the Global Storage Settings window of the online Settings Manager on the Adobe website.

The Settings Manager can be accessed from the Adobe website but runs on your computer. The Website Storage Settings window displays all flash cookies currently stored on your computer. You can delete flash cookies from individual sites or from all sites at once. It is also possible to increase or decrease the amount of kilobytes of information stored on your computer.

No flash cookies are stored if in Global Storage Settings you disable the 'Allow third-party Flash content to store data on your computer' option.

If you want to be able to deny flash cookies by website, specify this in the Settings Manager.

If you disable flash cookies, we cannot guarantee that all features of our website will function properly.


Name cookie Target boltsession This cookie stores data from your shopping cart. This information is passed to the order and quote form and used to complete your quote or order. If no quote or order is placed, the data is stored for a fortnight so that you can continue your quote or order at a later date.

Expiry date: after 14 days.

cookiesallowed This cookie stores your agreement to the use of cookies on this website. This removes the notification from the website.

Expiry date: After 10 days.

Google Analytics __utmb On some of our websites and pages we use Google Analytics to collect statistical data. This cookie identifies the visitor session.

Expiry date: After web visit.

__utma This cookie determines unique visitors

Expiry date: After 2 years from setting/update.

__utmz This cookie tracks traffic sources and navigation.

Expiry date: After 6 months from setting/update.


Name cookie Target Intercom-id-qqldbzi3 We use Intercom to provide a chat function for our visitors.6. GOOGLE ANALYTICS

This website uses Google Analytics, an internet analytics service provided by Google Inc ("Google"). Google Analytics also uses cookies. The data generated by the Google cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this data for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website and internet usage.

This data will also be transferred by Google to third parties if required by law or if third parties process this data on behalf of Google. Under no circumstances will Google link your IP address to other Google data.

By using this website, you declare your consent to the processing of data collected about you by Google in the manner described above, with the aforementioned purpose.

We would like to draw your attention to the fact that our website uses Google Analytics with the extension "_anonymizelp()", for better data protection.

The IP addresses are only entered and processed in an abbreviated manner. A direct relationship with a person during the analysis of the use of our website is thus excluded.

You can refuse the creation of cookies from Google Analytics thanks to the extension of your browser. You can assert your right to immediately revoke the collection, processing and use of data by Google Analytics.

To do so, you can install the browser extension to disable Google Analytics. This will prevent Google Analytics from tracking data about visits to your website. However, you should be aware that if you refuse the registration of cookies in your terminal, or if you delete those registered there, you will not be able to enjoy or will no longer be able to enjoy a certain number of functions that are, however, necessary to browse certain areas of our site.


7.1. Displaying cookies

Because cookies are ordinary text files, you can browse them using most word processing software. You can click on a cookie to open it. Below is a list of links on how to display cookies in different browsers. If you use a different browser, refer to that browser's cookie information. If you are using a mobile phone, please refer to the phone's manual for more information.

Internet Explorer

7.2. Enabling/disabling or deleting cookies

You restrict or block cookies via the browser settings.

If you do not want websites to place cookies on your computer at all, you can adjust the browser settings so that you are notified before a cookie is placed. You can also adjust the settings so that the browser refuses all cookies or only third-party cookies. You can also delete any cookies that have already been set. Bear in mind that you must adjust the settings separately for each browser and computer you use.

Please note that if you do not want cookies, we can no longer guarantee that our website will function properly. Some features on the site may be lost, while you may also be unable to view certain websites. Moreover, refusing cookies does not mean that you will be spared from advertisements. The ads will no longer be tailored to your interests and will instead be repeated more often.

Each browser has a different method of adjusting the settings. If necessary, consult the browser's Help function for the correct settings.

To disable cookies on your mobile phone, refer to the user manual for more information.

More information on cookies can be found on the internet,


Because of the way the internet and websites work, we do not always have insight into cookies placed on our website by third parties. This is especially true in cases where our webpage contains so-called embedded elements: texts, documents, images or short films that are stored by third parties but displayed on or through our website.If you find cookies on this website that are not listed above, please let us know. Or contact the relevant third party directly to enquire about the cookies they place, their reason for doing so, the cookie's lifespan, and how your privacy is guaranteed.


We are sometimes forced to amend these statements due to changes in our website or cookie regulations. We may change the content of the statements and the cookies listed at any time without prior notice. You can check this webpage for the latest version.

Should you have any further questions and/or comments, please contact us.